Wyndham Clinic takes patient privacy very seriously. It is the policy of the Clinic that all efforts will be made to maintain patient privacy while they attend the Clinic. All records are kept securely in accordance with privacy principles.
Wyndham Clinic endeavours to inform patients of their rights by providing a copy of the privacy policy to patients prior to or on admission to the Clinic.

PRIVACY COMPLIANCE

Wyndham Clinic is bound by the National Privacy Principles (Privacy Act 1998, as amended) and deals with personal information in accordance with such principles.
The National Privacy Principles can be obtained through the website of the office of the Federal Privacy Commissioner (www.privacy.gov.au).

WHAT INFORMATION DOES WYNDHAM CLINIC COLLECT?

Wyndham Clinic holds the following information with respect to its patients.

• Name
• Personal address
• Postal address
• Next of kin
• Telephone numbers
• Fax number
• Date of birth
• E-mail address
• Medical history
• Treatment plan and treatment details

HOW DOES THE CLINIC USE YOUR INFORMATION?

Wyndham Clinic is dedicated to the care and general welfare of patients referred to the facility for treatment. If you are a patient, the Clinic will collect your information to help our Medical and Administrative Staff carry out the operation of the hospital and to effectively treat you.
Wyndham Clinic also supplies treatment data to State and Federal authorities. The submission of data to State and Federal authorities is mandatory for all registered hospitals.

HOW DO WE COLLECT IT?

Information is collected either directly from patients or through that information being provided on their behalf by their treating practitioner.

HOW DO WE STORE YOUR INFORMATION?

Personal information about patients is secured in two forms

1. A hard copy medical history
2. Electronic information stored securely on the server

Both hard copy and electronic records are only accessible to personnel of the facility who require access to such personal information for the purpose of carrying out their duties. All personnel have signed Privacy and Confidentiality statements binding them to comply with the National Privacy Principles.

HOW DO YOU ACCESS YOUR RECORDS?

If you are a patient of the Clinic, you may request access to personal information by writing to the Privacy Officer. Persons entitled to access do not have to provide a reason for requesting access. You will be notified when your record will be available for personal viewing at the Clinic.

Applications should be made in writing. Verification will be made prior to response.
Forward all applications to:
The Privacy Officer
Clinical Services Manager
242A Hoppers Lane
Werribee, VIC 3030

WHAT IF YOUR PATIENT INFORMATION IS WRONG?

If you believe that your patient information that is held by the Clinic is incorrect, incomplete or inaccurate, you may request that personal information be amended. The Clinic will consider if the information requires amendment.

If the Clinic does not agree that there is any ground for amendment it will, if you require, place with your personal information, a statement from you as to why the information is not accurate or up to date.

If you wish to obtain access to or wish to notify any changes to your details kept at the Clinic, you should contact the Clinical Services Manager for a copy of the protocol.