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The Microsoft MB-910: Microsoft Dynamics 365 Fundamentals (CRM) Exam is an excellent opportunity for individuals to demonstrate their skills and knowledge in the field of sales and customer service. The exam is recognized globally and is highly valued by employers. By passing the exam, candidates can improve their career prospects and increase their earning potential.

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The Microsoft MB-910 certification exam is designed to test the foundational knowledge of candidates in Microsoft Dynamics 365 Fundamentals (CRM). The exam is aimed at individuals who are interested in pursuing a career in the field of customer relationship management (CRM) and wish to demonstrate their knowledge and expertise in this area. The MB-910 exam covers various aspects of CRM, including customer engagement, sales, marketing, and service.

Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions (Q60-Q65):

NEW QUESTION # 60
A company uses Dynamics 365 Sales.
The sales process must use products.
You need to create the product catalog record type.
Which record types should you create? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 61
You are a sales manager working for a paper manufacturer.
You need to create customers in Dynamics 365 Sales and attach the customer's contract to the customer record as a PDF file.
Which record type should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://www.inkeysolutions.com/blogs/attach-files-to-notes-record-of-microsoft-dynamics-365-crm-ce-from-the-d365-crm-custom-portal/

NEW QUESTION # 62
An air-conditioning repair company uses Dynamics 365 Field Service, Customers and users report several issues. What should you use to resolve each issue? To answer, select the appropriate options in the answer are a. NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 63
A company is working with a potential customer on a multi-year contract. The customer decides to delay their decision to commit to the contract.
You want to find other colleagues who have interacted with the potential customer so that you can discuss strategies with the colleagues to close the deal with the customer.
Which app should you recommend?

• A. Sales Insights
• B. Market Insights
• C. Power Virtual Agents
• D. Customer Service Insights

Answer: A

NEW QUESTION # 64
Which features are available in Dynamics 365 Marketing?
For each of the following features, select Yes if the feature is available. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-gb/dynamics365/marketing/create-marketing-email
https://docs.microsoft.com/en-gb/dynamics365/marketing/set-up-event-portal

NEW QUESTION # 65
......

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