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NEW QUESTION 36
What are two default CCB VXML applications that could be modified? (Choose two.)

• A. cvp_ccb-vxml.tcl
• B. CallbackQueue
• C. BillingQueue
• D. Callback Engine
• E. CallbackEntry

Answer: A,E

NEW QUESTION 37
What are two possible Outbound Dialing Modes? (Choose two.]

• A. Progression Mode
• B. Preview Mode
• C. Direct Predictive Mode
• D. Predictive Mode
• E. Accept Mode

Answer: B,C

NEW QUESTION 38
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment? (Choose two.)

• A. configure Agent Route Groups
• B. configure Agent Desk Settings
• C. configure the Administrators
• D. configure Skill groups and Skill targets
• E. configure Route teams and Skill targets

Answer: A,D

NEW QUESTION 39
How can the Extension Mobility feature be described?

• A. As part of the configuration, both device profiles and phones need to be added to the pg user account.
• B. The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.
• C. As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.
• D. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.

Answer: D

Explanation:
Explanation
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3A84B33_0

NEW QUESTION 40
......

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