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NEW QUESTION 29
Which mode must be used for Always On Availability Group clustering?

• A. Windows Authentication
• B. Mixed mode
• C. SQL Authentication
• D. Directory Connection

Answer: A

Explanation:
Windows Authentication allows users to connect to SQL Server using their Windows credentials. It uses Kerberos security protocol for authentication and it's considered more secure than SQL Server Authentication.
Always On Availability Groups (AGs) is a feature of Microsoft SQL Server that provides high availability and disaster recovery for a group of user databases. Windows Authentication is required for all the SQL Server instances that participate in an availability group.
It's important to note that, the specific configuration options and settings may vary depending on the version of SQL Server and the specific requirements of the organization. It's recommended to consult the Microsoft documentation and your SQL Server support team for further assistance.
Reference:
Microsoft: Always On Availability Groups (SQL Server)
Microsoft: Configure the Server Authentication Mode
Microsoft: Connect to the Primary Replica of an Always On Availability Group (SQL Server)

NEW QUESTION 30
Which partition level settings are needed to configure email?

• A. Default SMTP server settings, Alarm service delay, Auto response number
• B. Maximum activities to pull at a time, Alarm service delay, Auto response number, Auto response time
• C. Alarm service delay, Auto response time, Auto response number
• D. Default SMTP server settings, Auto response time, Personalized activity assignment

Answer: A

Explanation:
Default SMTP server settings, Alarm service delay, and Auto response number. The Default SMTP server settings are used to configure the server that will be used to send and receive emails. The Alarm service delay controls the amount of time before an alert is triggered when a customer does not respond to a ticket. The Auto response number is used to set the maximum number of times an auto-response will be sent for each ticket.

NEW QUESTION 31
How is Chat Watchdog Interval used?

• A. to control the time interval after which a chat activity is tagged as abandoned if it could not get any response from UCCE
• B. to control the time interval after which a chat activity is tagged as abandoned if it could not be routed to UCCE
• C. to control the time interval after which a chat activity is tagged as abandoned if it could not be assigned to an agent
• D. to control the time interval after which a chat activity is tagged as abandoned if an agent could not accept it

Answer: D

Explanation:
Chat Watchdog Interval is used to control the time interval after which a chat activity is tagged as abandoned if an agent could not accept it. The purpose of the Chat Watchdog Interval is to ensure that a customer's chat request is not left unattended for an extended period of time. If an agent is not available to accept the chat within the specified time period, the chat activity will be marked as abandoned. This allows the system to route the chat to another agent or take other appropriate actions to ensure that the customer's needs are met in a timely manner.

NEW QUESTION 32
Which items must be configured before agents can reply to emails from customers?

• A. Inbound workflows, Outbound workflows, Queues, DN
• B. Inbound workflows, Outbound workflows, Users, Email aliases
• C. Email aliases, Inbound workflows, Users, Queues
• D. Inbound workflows, Outbound workflows, Email aliases, Users, Queues

Answer: B

Explanation:
Before agents can reply to emails from customers, the following items must be configured: Inbound workflows, Outbound workflows, Users, and Email aliases. Inbound workflows and Outbound workflows are used to configure the routing of emails, while Users and Email aliases are used to configure the agents and their email addresses. Queues are used to store emails that are waiting to be assigned to an agent.

NEW QUESTION 33
In which two ways are chats transferred? (Choose two.)

• A. Agents have unlimited transfers of chat activity.
• B. Chats can be transferred to departments directly.
• C. Only open chat activities in which the customer has not left the chat session can be transferred.
• D. Agents can transfer the chat activities based on the Maximum Task limit setting.
• E. Only one chat activity can be transferred at a time.

Answer: C,E

NEW QUESTION 34
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