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NEW QUESTION 27
Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two Scheduling Policies would assist to meet this initiative?
Choose 2 answers

• A. High Intensity
• B. Emergency Policy
• C. Soft Boundaries
• D. Customer First

Answer: C,D

NEW QUESTION 28
One of the products sold by Universal Containers requires quarterly service appointments.
Which feature should a Consultant use to meet this requirement?

• A. Build a Process for Service Appointments.
• B. Define a repeating Work Type.
• C. Configure a Maintenance Plan.
• D. Implement Path for Work Orders.

Answer: C

NEW QUESTION 29
A company has an external system that processes and tracks orders. Sales reps manage their leads and opportunity pipeline in Salesforce. In the current state, the two systems are disconnected and processing orders requires a lot of manual entry on sales rep part. This creates delays in processing orders and incomplete data due to manual entry.
As a part of modernization efforts the company decided to integrate Salesforce and the order management system. The following technical requirements were identified:
1. Orders need to be created in real time from salesforce
2. Minimal customization*, and code should be written due to a tight timeline and lack of developer resources
3. Sales reps need to be able to see order history and be able to see most up to date information on current order status.
4. Managers need to be able to run reports in Salesforce to see daily and monthly order volumes and fulfillment timelines.
5. The legacy system is hosted on premise and is currently connected to the Enterprise Service Bus (ESB). The ESB is flexible enough to provide any methods and connection types needed by salesforce team.
6. There are 1000 sales reps. Each user processes/creates on average 15 orders per shift. Most of the orders contain 20-30 line items.
How should an integration architect integrate the two systems based on the technical requirements and system constraints?

• A. Use Salesforce external object and OData connector.
• B. Use Salesforce standard object, REST API and ETL.
• C. Use Salesforce custom object, custom REST API and ETL.
• D. Use Salesforce big object, SOAP API and Dataloader.

Answer: B

NEW QUESTION 30
A Universal Containers' (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient Inventory. Assuming UC is using the standard Work Order and Line Item status picklist values, how should the work be recorded?

• A. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as
  "Cannot Complete".
• B. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as
  "Closed"
• C. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete," and enter details in the Description filed. Mark the parent Work Order as
  "Cancelled."
• D. Mark all Work Order Line Items as "Cannot complete," including the incomplete Work Order Line Item; mark the parent Work Order as "In Progress."

Answer: A

NEW QUESTION 31
Universal Containers wants Technicians using the Salesforce Field Service mobile app to indicate when Service Appointments are at risk of late completion.
What should a Consultant recommend to meet this requirement?

• A. Adjust the Scheduled End field on the Service Appointment.
• B. Update the In Jeopardy field on the Service Appointment.
• C. Change the Status field on the Service Appointment.
• D. Post to the Service Appointment Chatter feed.

Answer: D

NEW QUESTION 32
......

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