The global chatbot market is anticipated to reach a valuation of US$ 4.2 Bn by 2032 from US$ 580.3 Mn in 2022, rising at a CAGR of 21.8% throughout the forecast period. In 2020, was projected to have a modest slowdown due to the worldwide shutdown. The COVID-19 epidemic has shook almost every business, causing a surge in turnover.

Despite the fact that crucial items are exempt from the lockdown, the shortage of workers to operate on manufacturing lines, supply networks, and transportation has a negative impact on the availability of vital commodities. The issue is likely to be under control by early 2021, with demand for chatbot solutions and services expected to surge as businesses attempt to improve customer experience and build tailored relationships with prospects.

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A wide variety of chatbot solutions and services will be used by a variety of industries to support digital transformation programs that address mission-critical procedures, improve operations, and differentiate customer viewing experiences. Reduced operating costs, improved customer experiences, resolution of customer problems, increased visibility into processes and operations, and improved real-time decision-making are all expected to drive the chatbot market adoption trends.

Lack of awareness and problems associated with management change may have an impact on chatbot market growth to some extent. Though chatbot solutions are becoming more popular in a variety of industries, issues with successful implementation and a lack of understanding of the benefits given by AI-powered chatbot solutions may hinder their acceptance in developing regions such as Latin America and Africa.

Furthermore, large enterprises are at the forefront of using chatbot solutions; however, SMEs have limited acceptance of the same due to the costs involved with their upkeep and a lack of experienced people. However, as SMEs become more aware of chatbot solutions, the usage of chatbot solutions is projected to increase in future years.

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Key Takeaways

• The US chatbot market is expected to rise rapidly at a high CAGR of 26.8% throughout the forecast period.
• During the projected period, APAC is expected to grow at the fastest rate. APAC countries are technologically advanced and provide significant investment and income prospects.
• In terms of market size, the standalone segment dominated thechatbot marketin 2020, accounting for 56.9% of total revenue.
• The mobile segment is expected to grow at a CAGR of 24.1% throughout the forecast period.

Competitive Landscape

Key Players

• Meta
• Alphabet
• Haptik Inc.
• Helpshift

Recent Developments

Kore.ai introduced a Virtual Assistant Platform in Japanese in February 2021. The Kore virtual assistant platform was published in Japanese to better address the demands of the Japanese market and to expedite the adoption of virtual assistants. This will aid enterprise customers in shortening time-to-market and improving customer experience in their local tongue.

Saykara, Inc., a like-minded business focusing on building a mobile AI assistant to automate clinical paperwork for physicians, was acquired by Nuance in February 2021. Nuance’s continued market expansion and technological leadership in conversational AI and ambient clinical intelligence (ACI) solutions that minimize clinician burnout, improve patient experiences, and improve overall health system financial integrity are highlighted by this purchase.

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Key Segments

By Platform:

• Mobile-Based
• Stand alone
• Mobile

By Enterprise Size:

• Small & Medium Enterprise
• Large Enterprise

By Region:

• North America
• South America
• Europe
• Asia Pacific
• Middle East & Africa

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