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NEW QUESTION 50
Which is a purpose of the 'service desk' practice?

• A. To minimize the negative impact of incidents by restoring normal service operation as quickly as possible
• B. To support the agreed quality of a service by handling all pre-defined, user-initiated service requests
• C. To be the entry point and single point of contact for the service provider with all of its users
• D. To establish and nurture the links between the organization and its stakeholders at strategic and tactical levels

Answer: C

NEW QUESTION 51
Which guiding principle describes the importance of doing something, instead of spending a long time analysing different options?

• A. Progress iteratively with feedback
• B. Start where you are
• C. Focus on value
• D. Optimize and automate

Answer: A

NEW QUESTION 52
Which practice includes conducting regular reviews to ensure that services are still appropriate and relevant?

• A. Service desk
• B. Continual improvement
• C. Change enablement
• D. Service level management

Answer: D

Explanation:
The service level management practice defines, documents and manages the service levels of all the services and products. Service level management should provide the end to end visibility of all the organizational services. Service level management has to establish and provide the service views with service level target ensure meeting defined service levels by collecting, analyzing, storing and reporting all the defined target metrics of the services regularly (periodically) perform the service reviews and ensure the services meet the organization's needs continuously identify, capture, review & report the issues related to services, its performance against the defined service targets.

NEW QUESTION 53
Which term is used to describe the prediction and control of income and expenditure within an organization?

• A. Budgeting
• B. Accounting
• C. Charging
• D. Governance

Answer: A

NEW QUESTION 54
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