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NEW QUESTION 54
If only one user reports a content for moderation, the content will be hidden.
- A. False
- B. True
Answer: A
Explanation:
Explanation
NEW QUESTION 55
What one of the following is optional when creating a Catalog workflow?
- A. Managing workflow versions
- B. Defining workflow activities
- C. Publishing the workflow
- D. Approving the workflow
Answer: A
NEW QUESTION 56
Entitlements specify the level of service provided to customers.
- A. True
- B. False
Answer: A
NEW QUESTION 57
Which one is NOT a dependency for the Customer Service Plugin?
- A. Openframe
- B. Task Activities
- C. Communities
- D. Skills Management
Answer: C
NEW QUESTION 58
What is required to synchronize fields from a parent to a child case(s)?
- A. Major Issue Management needs to be installed and certain properties enabled
- B. No action required, this is a standard Customer Service Management feature
- C. The advanced plugin (com.sns.pa.customer_service_advanced) needs to be activated
- D. The role of sn_customerservice.customer_case_manager must be assigned
Answer: B
Explanation:
Explanation
NEW QUESTION 59
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