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NEW QUESTION 40
An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type "ROUTE_CONTACT_SMS".
How is the event type mapped to the SMS channel In Avaya Oceana?

• A. The Event Type is mapped to the route point, which is configured in SMS Configuration through the Omni channel administration utility.
• B. The Event Type Is mapped to the SMS snap in name, which is configured in SMS Configuration through the Omni channel administration utility.
• C. The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omni channel administration utility.
• D. The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omni channel administration utility.

Answer: D

NEW QUESTION 41
Which component receives AES messages with call details; for example, Dialed Number, CUD, UUI, and UCID, during the Avaya Oceana voice call?

• A. Context Store
• B. Work Assignment
• C. CSC
• D. UCM

Answer: C

NEW QUESTION 42
A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, the engineer finds an issue with the Avaya Oceana Unified Collaboration model and wants to check the UCM log.
Which two log locations contain the logs for the UCM component? (Choose two.)

• A. UCSStore log file to /var/log/Avaya/services/UCMStoreService/UCMStoreService
• B. Services Log Files /var/log/Avaya/servlce/UCService/ or ContactCenterService/ or OpenUM/
• C. CSCService Log Files /var/log/Avaya/services/CSCService/CSCService.log
• D. PU Service log file to /var/log/Avaya/dcm/pu/UCMService/or UCM Data Col lector/ or ContactCentreService/
• E. Services log file to /var/log/Avaya/service/UCMService/ or UCMDataCollector/ or ContactCentreService/

Answer: A,C

NEW QUESTION 43
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