2023 500-442 Prepaway Dumps, Downloadable 500-442 PDF | Administering Cisco Contact Center Enterprise New Dumps Files

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Download Administering Cisco Contact Center Enterprise Exam Dumps

NEW QUESTION 31
What are two tools an Agent Desktop Admin Role can access? (Choose two.)

  • A. Script Editor
  • B. Call Trace
  • C. Reason Code
  • D. Workflow
  • E. Config Manager Tools

Answer: B,C

 

NEW QUESTION 32
Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)

  • A. Configure set variable in ICM script editor
  • B. Configure Business Hours under Organizational Setup > Departments under CCE Admin
  • C. Use the expression BusinessHourStatus.<Calendar Name> . BusinessHours in the IF node.
  • D. Configure an IF node in ICM script editor
  • E. Configure Business Hours under Organizational Setup > Business hours under CCE Admin

Answer: C,E

 

NEW QUESTION 33
Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)? (Choose two.)

  • A. productivity
  • B. average queue time
  • C. customer satisfaction
  • D. customer expectations
  • E. call abandon rate
  • F. cost

Answer: D,E

 

NEW QUESTION 34
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