With the help of our Microsoft Dynamics 365 valid dumps, you will get used to the atmosphere of MB-230 free test in advance, which help you improve your ability with minimum time spent on the MB-230 dumps pdf and maximum knowledge gained, But after they fail exam once, they find they need MB-230 exam dumps as study guide so that they have a learning direction, So why don't you choose our MB-230 original questions and MB-230 test questions as a comfortable passing plan?

Which is worse, not being able to pay your bills because https://www.vcetorrent.com/microsoft-dynamics-365-customer-service-functional-consultant-vce-download-10158.html you don't make a change proactively or wishing you had made the change when you had a chance reactively?

Download MB-230 Exam Dumps

Reading eBooks on Your iPad, Eliminate management by numbers, numerical https://www.vcetorrent.com/microsoft-dynamics-365-customer-service-functional-consultant-vce-download-10158.html goals, The table provides baseline information to help compare the performance and features that different technologies offer.

Using the EventLog Class, With the help of our Microsoft Dynamics 365 valid dumps, you will get used to the atmosphere of MB-230 free test in advance, which help you improve your ability with minimum time spent on the MB-230 dumps pdf and maximum knowledge gained.

But after they fail exam once, they find they need MB-230 exam dumps as study guide so that they have a learning direction, So why don't you choose our MB-230 original questions and MB-230 test questions as a comfortable passing plan?

MB-230 Test Preparation: Microsoft Dynamics 365 Customer Service Functional Consultant & MB-230 Exam Lab Questions

But to succeed you can have a shortcut, as long as you make the right choice, If you fail Microsoft MB-230 exam with VCETorrent dumps, we will refund full payment fee to you after you send the score report to us.

For the purpose, you can trust our unique testing engine MB-230 Latest Braindumps Ppt that will provide you a number of practice questions and answers, formatted on the pattern of the real exam.

VCETorrent’s study guides and MB-230 dump will prove their worth and excellence, Do not lose hope and only focus on your goal if you are using VCETorrent MB-230 PDF.

Not enough valid MB-230 learning materials, will bring many inconvenience to the user, such as delay learning progress, reduce the learning efficiency eventually lead to the user's study achievement was not significant, these are not conducive to the user pass exam, therefore, in order to solve these problems, our MB-230 study materials will do a complete summarize and precision of summary analysis.

We will live up to your trust and keep advancing on our MB-230 study materials, Our MB-230 quiz guide’ reputation for compiling has created a sound base for our beautiful future business.

100% Pass Quiz 2023 Microsoft The Best MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant Valuable Feedback

You can avail these MB-230 changes for free up to 90 days.

Download Microsoft Dynamics 365 Customer Service Functional Consultant Exam Dumps

NEW QUESTION 52
You release an item from a queue.
What is the outcome?

• A. The value from the Worked By field is removed.
• B. The record is returned to the originating queue.
• C. The record is removed from the current queue and placed in the user's personal queue.
• D. The current routing rule is applied.

Answer: B

Explanation:

NEW QUESTION 53
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE:Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION 54
You are creating a survey using Voice of the Customer.
You need to embed the survey into a website and make it available to your customer.
What should you do?

• A. Add the iFrame URL to your website.
• B. Create an iFrame URL. Copy the HTML code to an iFrame in your website.
• C. Create the website. Add the URL to the Dynamics 365 site in your website.
• D. Create a webpage on the website. Add the URL to link the Voice of the Customer Question: 78
• E. Create your Dynamics 365 portal. Display the Voice of the Customer page from within the main website page.

Answer: B

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/distribute-survey

NEW QUESTION 55
You need to add SLA timers to the Case form.
Which two options should you configure? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

• A. Create Quick View Form in Case entity with reference to the SLA KPI Instance entity.
• B. Create Quick View Form in SLA KPI Instance entity.
• C. Create SLA KPI Instance entity.
• D. Create field in case entity with lookup to SLA KPI Instance.
• E. Insert subgrid from the SLA KPI Instance entity into the Case Main form.

Answer: B,E

Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/add-timer-control-case-form-track-time-against-sla

NEW QUESTION 56
Your company uses Dynamics 365 Customer Service. You create the following support offerings. Customers must choose one of the three offerings.
Email only
Phone only
Half phone and half email
You allocate 50 cases to each support offering.
You need to create the entitlement with terms that adhere to the support offerings.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

• A. Create a new entitlement for each new support offering for the customer, with terms equal to 50 phone calls and 50 emails.
• B. Create a new entitlement for each new support offering for the customer, with terms equal to 25 phone calls and 25 emails.
• C. Create three entitlement templates with terms for 50 calls and 50 emails. Apply the template to the customers as they sign the support offering.
• D. Create one entitlement template that includes the three different terms. Apply the template to the customer, and then remove the terms that do not apply.
• E. Create different entitlement templates for each set of terms. Apply the appropriate template to the customer.

Answer: A,C

Explanation:
Note: Quickly create other entitlements prefilled with the basic information like the start and end date, service level agreement (SLA), allocation type, and total term by using an entitlement template in Dynamics 365 Customer Service. For example, create a template for a standard entitlement, and then apply this template for every standard customer in your organization.
Template information include:
Total Term: Specify the total amount of support the customer is entitled to with respect to the allocation type. For example, if the allocation type is number of cases and you specify 100 in Total term, then the customer is entitled to support up to 100 cases.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-define-support-terms-customer
https://docs.microsoft.com/en-us/dynamics365/customer-service/set-up-entitlements-templates

NEW QUESTION 57
......