Salesforce CRT-261 Dumps Cost | CRT-261 Exam Format & CRT-261 Test Online

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NEW QUESTION 24
A company is planning for the migration of an existing knowledge base into Salesforce Knowledge. Which set of factors should be considered in selecting which articles to migrate?

  • A. Last modified date and number of recent article views
  • B. Last modified date and frequent search terms
  • C. Original creation date and average rating of articles
  • D. Original creation date and total number of article views

Answer: A

 

NEW QUESTION 25
What solution should a consultant recommend while designing a plan to decrease a company's cost per call? (Choose 2)

  • A. Increase the Call-to-Order ratio
  • B. Use integrated voice response
  • C. Use suggested Knowledge articles
  • D. Bypass entitlement verification

Answer: B,C

 

NEW QUESTION 26
A consultant is working on a Service Cloud implementation with a fixed budget and timeline. The analysis phase of the project has just been completed. Additional requirements were discovered that will result in the project exceeding timeline and budget constraints. What is the first step the consultant should take to address the issue?

  • A. Add development resources to the project team to build out the additional requirements.
  • B. Adjust the dates in the project plan to account for the additional requirements and communicate the new timeline.
  • C. Adjust the project scope to accommodate new requirements and continue with the original project schedule
  • D. Document the requirements gap and communicate development options to the project team

Answer: D

 

NEW QUESTION 27
Cloud Kicks (CK) is a global company with multiple product lines. CK is preparing to launch a public kno base for customers that will have 2,500 articles. The company wants an easy way for users to find relevant articles based on their location and product.
What is the recommended method to meet the requirement?

  • A. Data Category Visibility
  • B. Article Translation
  • C. Data Category Groups
  • D. Chatter Answers

Answer: A

 

NEW QUESTION 28
Auto Response rules work on which objects?

  • A. Leads and Cases
  • B. Leads and accounts
  • C. Accounts and Cases
  • D. Accounts and Opportunity

Answer: A

 

NEW QUESTION 29
......

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