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Download Avaya Aura® Contact Center Implementation Exam Exam Dumps

NEW QUESTION 22
When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to determine how the email contact will be routed. Which three routing options can be applied? (Choose three.)

• A. when the Email was received (office hours)
• B. who the Email was sent from (sender groups)
• C. the Skillset the Email was sent to (skillset groups)
• D. specific characters, words or phrases in the Email message (keywords)
• E. what priority the Email was sent with (priority groups)

Answer: A,B,D

NEW QUESTION 23
The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database. Which file types are used to export resource configuration data from the Windows network for data analysis?

• A. Single standard CSV file or flattened CSV file
• B. Single standard HTML file or flattened HTML file
• C. Single standard XSD file or flattened XSD file
• D. Single standard XML file or flattened XML file

Answer: D

NEW QUESTION 24
Which three Operating Systems are supported for an Avaya Agent Desktop (AAD) client installation?

• A. Windows XP Professional SP2 or later
• B. Microsoft Windows 10 (32-bit and 64-bit)
• C. Microsoft Windows 7 (32-bit and 64-bit)
• D. Microsoft Windows 8.1 (32-bit and 64-bit)

Answer: A,C,D

NEW QUESTION 25
After a successful installation of Avaya Aura Contact Center, Avaya releases a patch for this particular site that is required to fix a problem reported for the CCMS. Currently, the service pack AvayaCC_CCMS_7.0.0.0.11.0021_Patch is installed under CCMS and no roll-up patches have been installed yet.
What is a valid name for the site specific patch?

• A. AvayaCC_CCMS_7.0.0.0.11.0023_ServicePack
• B. AvayaCC_CCMS_7.0.0.0.11.0210_Patch
• C. AvayaCC_CCMS_7.0.0.0.12.0031_ServicePack
• D. AvayaCC_CCMS_7.0.0.0.12.0021_Patch

Answer: B

NEW QUESTION 26
You have installed the Avaya Aura Contact Center software and you are now preparing to test the software connections. What are two functions of the Reference Client? (Choose two.)

• A. Testing SIP connections
• B. Testing CTI connections
• C. Transferring phone calls
• D. Making phone calls

Answer: C,D

NEW QUESTION 27
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