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NEW QUESTION 49
For which purpose would the continual improvement practice use a SWOT analysis?

• A. Defining the future desired state
• B. Tracking and managing ideas
• C. Ensuring everyone actively participates
• D. Understanding the current state

Answer: D

Explanation:
A SWOT (also known as SLOT) analysis is a powerful strategic planning tool used to evaluate the Strengths, Weaknesses/Limitations, Opportunities and Threats to a project or business
http://steppingstonesforbusiness.co.uk/wp-content/uploads/2012/07/FS116-SWOT-Analysis-for-Continuous-Improvement.pdf

NEW QUESTION 50
Which practice recommends the use of event-based surveys to gather feedback from customers?

• A. Service request management
• B. Change enablement
• C. Service level management
• D. Problem management

Answer: C

NEW QUESTION 51
Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and maturity assessments?

• A. Service request management
• B. Problem management
• C. Incident management
• D. Continual improvement

Answer: D

NEW QUESTION 52
Which BEST describes the purpose of the 'improve' value chain activity?

• A. To organize a major improvement initiative into several smaller initiatives
• B. To continually improve all products and services across all value chain activities
  "The purpose of the improve value chain activity is to ensure continual improvement of products, services, and practices across all value chain activities and the four dimensions of service management."
  https://www.symphonysummit.com/products/defining-industry-terms-itsm-itil-itil4/#:~:text=Improve%20%E2%80%93%E2%80%9CThe%20purpose%20of%20the,four%20dimensions%20of%20service%20management.%E2%80%9D
• C. To make new and improved services and features available for use
• D. To ensure a shared understanding of the vision and improvement direction for all products and services

Answer: B

NEW QUESTION 53
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