Salesforce Field-Service-Consultant Actual Exams - Field-Service-Consultant Reliable Test Objectives

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NEW QUESTION 26
Universal Containers wants to equip their field technicians with access to helpful information when they are in the field. What solution should a Consultant recommend to satisfy this requirement?

  • A. Knowledge Base on Work Orders.
  • B. Knowledge Base on Cases.
  • C. Attachments on Cases.
  • D. Custom Links on Work Orders.

Answer: A

 

NEW QUESTION 27
technicians at Universal container use the field service lightning mobile app at a customer site. After completing th3 work technician updates the service appointment status to complete and save the records. Dispatcher see the appointment as dispatched on the console instead of seeing the complete status update Which two troubleshooting steps should a consultant take to resolve the issue?
Choose 2 answers

  • A. Review service appointment automation
  • B. Investigate work order life cycle
  • C. Conform the technician mobile device is online
  • D. Verify the dispatcher ran the service appointment data job

Answer: A,C

 

NEW QUESTION 28
Universal container provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different part used, and time spent on each machine when dispatching a technician How should consultants meet these requirements?

  • A. Work order will have multiple work order line item each work order line item will be link to the asset and have a service appointment
  • B. Each asset will have a service appointment that will represent work order needed each machine
  • C. Each account will have a service appointment that will represent the work to be done at customer site
  • D. Work order will have multiple service appointments. Each service appointment will be linked to the asset

Answer: A

 

NEW QUESTION 29
A Universal Containers' (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient Inventory. Assuming UC is using the standard Work Order and Line Item status picklist values, how should the work be recorded?

  • A. Mark all Work Order Line Items as "Cannot complete," including the incomplete Work Order Line Item; mark the parent Work Order as "In Progress."
  • B. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as
    "Closed"
  • C. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as
    "Cannot Complete".
  • D. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete," and enter details in the Description filed. Mark the parent Work Order as
    "Cancelled."

Answer: C

 

NEW QUESTION 30
Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work. Contractor 1 has provided services for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2.
How should the Consultant configure the Contractors' experience?

  • A. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
  • B. Assign Contractor 1 and 2 different capacities for repair work.
  • C. Assign Contractor 1 as a Preferred Resource.
  • D. Assign Contractor 2 as an Excluded Resource.

Answer: A

 

NEW QUESTION 31
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