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NEW QUESTION 28
Universal Containers (UC) is using Service Cloud to handle cases coming from chat, phone, and emails. UC created a public self-service Community to offload some customer support questions by enabling Knowledge and Articles. UC wants users to be able to create a Case without logging into the Community.
Which two features should the Administrator enable to meet this requirement?
Choose 2 answers
Select one or more of the following:

• A. Web-to-case
• B. Question-to-case
• C. Email templates
• D. Guest Access to the Support API

Answer: A,D

NEW QUESTION 29
Northern Trail Outfitters launches a Community using the Napili template. Community members report that they do NOT have a menu option to navigate to see their invoices. The Salesforce Admin has validated the following on the Community user profile: * Users Profile has Read Access on the Invoice Object * Users Profile has a tab visible for Invoice Object. What should the Salesforce Admin do to troubleshoot this issue?

• A. Verify that the Navigation Menu in Community Management has 'Type: Salesforce Object' and 'Object Type: Invoices.'
• B. Verify that the Invoices tab is under the Selected tab in Community Settings Setup
• C. Verify that the Navigation Menu in Community Builder has 'Type: Salesforce Object' and 'Object Type:
  Invoices.'
• D. Verify that the Invoices tab is under the Selected tab in Community Management

Answer: A

NEW QUESTION 30
Universal Containers is launching a Community to provide a self-help Channel to their customers and partners. Customers and partners will search for articles, participate in discussions, and raise cases. Partners will be able to raise cases for their customers, but will NOT need channel sales capabilities. Which license should a Salesforce Admin use for the partner users?

• A. Support Community License
• B. Customer Community Plus License
• C. Partner Community Plus License
• D. Service Cloud License

Answer: B

NEW QUESTION 31
Universal Containers built a Community to expose Leads and Opportunities to their resellers.They set up partner accounts with two roles and granted Super User access to the Sales Executivesusers who are created at the top level of the account role hierarchy. Universal Containers has thefollowing requirements to expose dashboards to their partners: - Partners can NOT modify the dashboard- Partners only see data within their account- Partners see all the data on the partner accountHow should the Salesforce Admin fulfil these requirements?

• A. Select the \Run as logged in user option for the dashboards.
• B. Select the owner of the partner account as the running user for the dashboards.
• C. Select the Sales Executive as the running user for the dashboards.
• D. Select the Channel Manager as the running user for the dashboards.

Answer: C

NEW QUESTION 32
Universal Containers plans to build a large-scale Community and expose Leads and Opportunities to their resellers. Universal Containers has the following requirements for their partner account: * 120,000 partner accounts* Minimize the number of partner account roles* Partner account is made up of sales employees and sales managers* Sales employees only have access to their data* Sales managers have access to all sales employees data. What are the two most efficient ways for the Salesforce Admin to fulfil these requirements?
Choose 2 answers

• A. Set up partner accounts with one role
• B. Set up partner accounts with two roles
• C. Make the sales manager the Super User on the partner account
• D. Use sharing rules to grant sales managers access to sales employees' data

Answer: A,B

NEW QUESTION 33
......

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