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Download Oracle B2B Service 2022 Implementation Professional Exam Dumps

NEW QUESTION 49
You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action in configuring "My Knowledge"?

• A. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.
• B. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to "Yes".
• C. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to "Yes".
• D. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.
• E. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".
• F. Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.

Answer: A

NEW QUESTION 50
Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

• A. Languages
• B. Business objects
• C. UI components
• D. Pages
• E. Themes
• F. Object workflows
• G. Object triggers
• H. Templates

Answer: B,D,E,F,G,H

NEW QUESTION 51
Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?

• A. In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.
• B. Modify the default values in the Capacity fields for the channels.
• C. In the Work Assignments section, modify the default value in the Capacity field to a new value.
• D. Select the Manage Capacities task.

Answer: A,B

NEW QUESTION 52
Which three types of data are included in the interaction associated with a normal call flow?

• A. Service Request create date
• B. Start time of the call
• C. Agent name
• D. Contact name
• E. Channel

Answer: A,C,D

NEW QUESTION 53
You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?

• A. Make them available to external users by giving them access to the internal "My Knowledge" page.
• B. Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.
• C. Make them available to employees and agents via My Knowledge.
• D. Make them available externally to customers via My Digital Customer Service (DCS).
• E. Make them available internally to agents as part of the Service Request Knowledge Panel.

Answer: B,C,D

NEW QUESTION 54
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