ACP Rural Internet cellular tablets broadband medicade

Millions of Americans Still Don’t Have Reliable Internet Access

The internet has become a staple in American life, allowing us to work from home, stay connected with loved ones, and access a world of entertainment and information. However, 19 million Americans still don’t have access to broadband internet, which leaves them struggling to find work, complete schoolwork, and connect with loved ones — why?

There are many reasons why some Americans lack reliable internet access. Lack of access can be attributed to high costs, lack of infrastructure in rural areas, and the digital divide between those who can and cannot afford or use technology.

The Affordability Obstacle

For some, it’s a matter of affordability — broadband internet can be expensive, especially for low-income families.

Costs include monthly fees charged by providers, the price of a computer or smartphone needed to connect to the internet, and data charges. In addition, many low-income households also pay higher prices for slower internet speeds. A report from The Institute for Local Self-Reliance (ILSR) found that in 2021, telecom monopolies are blocking better internet access for millions of Americans: users are being stuck with overpriced, underpowered internet plans with no other options. Comcast-Xfinity and CharterSpectrum, specifically, control over half of the country’s broadband market. Out of 117 million customers served by Comcast-Xfinity, 23 million actually don’t have an alternative. On CharterSpectrum’s side, 27 million are “captured customers” with no other option.

The practical monopoly held by these companies allows them to charge whatever they want without fear of competition driving down prices. Geographic monopolies like these make it difficult for people in rural and low-income areas to find affordable internet access, further exacerbating the affordability obstacle that leaves millions of Americans stranded offline.

The Infrastructure Obstacle

For others living in rural areas, there may not be any high-speed options available. In rural areas or on reservations, their only option for the internet is through their cell phone data plan — which is often unreliable and expensive. Additionally, there are a number of families who don’t have computers or other devices that would allow them to get online.

Up to 14.5 million Americans in rural areas don’t have access to broadband plans with acceptable speeds, according to the FCC. This hurdle can make it very difficult for people without internet access to stay connected with loved ones, keep up with news and current events, or complete schoolwork or job applications. In today’s increasingly digital world, not having internet access can be a major hindrance to achieving success and reaching one’s full potential. This also directly influences the next obstacle to Americans going online — lack of skills or familiarity with technology.