Learn how you can fix QuickBooks scan manager not working or could not be selected error.

Solution 1: Delete the existing Scan Profile and Create a New One

The external file that has your scan profile information might be corrupt and therefore cause issues while scanning the data through the QuickBooks scan manager. For troubleshooting this issue, you must delete the scan profile from the scan manager and make a new profile. Here are the steps to follow:

• Open QuickBooks and click on the Company menu.
• Select Documents and click on Doc Center.
• Select Scan a Document and tap on the old scan profile.
• Click on Delete for deleting the profile from the QuickBooks scan manager.
• Go back to the Doc Center and then click on Scan a Document tab.
• Select New and add a name to the profile.
• Select Continue and Set the profile settings.
• Click on Save.

Solution 2: Update the User Account Settings in Windows

Perform the following steps if the UAC is disrupting the connection between the scanner and the scan manager while running in the background.

• Close QuickBooks Desktop and press the Windows Key on the keyboard to open the Start menu.
• Type in Control Panel in the search box.
• Click on User Accounts on the Control Panel window.
• Select Change User Account Control settings.
• Click Yes if prompted by the UAC.
• Set the slider to Never Notify and Click on OK.
• Restart the computer.

Solution 3: Repair QuickBooks via the Windows Repair Utility

If you received QuickBooks Error 281, 1 and thus are unable to select QuickBooks Scan Manager, perform the following steps:

• Reboot your computer to stop all the programs running at the background.
• Open Control Panel and click on Programs and Features.
• Select Uninstall a Program.
• Find QuickBooks on the list of programs and select Uninstall / Change and click on Continue or Next.
• Click on Repair and select Next.
• After the repairing process is over, click on Finish.
• Restart your computer system.
• Install any available updates for QuickBooks Desktop.

Solution 4: Switch between the Scanner and the Scan Manager for a Wired Connection

Wireless connection sometimes presents you with issues and switching to wired connection may establish a connection between the scanner and the QuickBooks scan manager.

• Press the CTRL key and double-click on the QB Desktop icon.
• After the No Company Open window comes up on the screen, select Open a Sample Company File.
• Click on the Company menu and select Documents and select Doc Center.
• Select Scan a Document and click on the Select followed by TSScan.
• Scan and attach a document to the sample file.
• Exit from the company file and then try to scan a document from QuickBooks.

We have tried to list 4 of the most credible troubleshooting methods to fix “QuickBooks Scan Manager could not be connected error” and hope that you find it informative and helpful. Dial our QuickBooks support helpline 1-800-615-2347 if the issue still persists or you run into any other QuickBooks-related issue.