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Estimate the Employee Experience with an XLA Score.
"Sorry, my computer is slow today."
Whether you're waiting in line at the grocery store or attempting to check in for a flight, being delayed due to technological faults is beyond frustrating. Point-of-sale devices, self-service kiosks, and gate computers. Whatever the technology, poor performance leads to a negative experience.
A terrible digital experience is often made worse for anyone who has to deal with it repeatedly. In fact, one survey discovered that over half of employees would leave their positions due to technological concerns.
Also Read: Top Recruiting Challenges in 2024
The digital employee experience (DEX) is more important today than ever. So, how do you improve it and keep your staff productive, engaged, and satisfied at work? All of this could have a direct or trickle-down impact on
XLAs focus on outcomes.
Do your staff believe they have all of the applications they need? Are they concerned about deadlines since their laptops and tablets are continuously rebooting? Do their client relationships suffer as a result of unreliable video conferencing?
To know More visit: https://hrtechcube.com/enhancing-employee-experience-score/
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