The 33160X Avaya Workforce Engagement Support Certified Exam serves as a critical stepping stone for those aiming to obtain the prestigious Avaya Workforce Engagement Support (ACSS - 3308) credential. Passcert provides the latest 33160X Avaya Workforce Engagement Support Certified Exam Dumps, covering all the essential content required to successfully pass the exam. By utilizing these comprehensive 33160X Avaya Workforce Engagement Support Certified Exam Dumps, candidates will not only be able to prepare for the exam in a very effective and efficient manner, but they will also gain a stronger grasp of the concepts.

The Avaya Workforce Engagement Support Certified Exam, also known as the 33160X, stands as a crucial prerequisite for those aiming to obtain the Avaya Workforce Engagement Support (ACSS - 3308) credential. This certification exam consists of 68 meticulously crafted questions, designed to evaluate the candidate's understanding and skills in the relevant field. To succeed and earn the credential, candidates must achieve a minimum passing score of 68%. This translates to correctly answering at least 46 out of the 68 questions. It is worth noting that the exam is timed, and candidates are given a total of 90 minutes to thoroughly read through and answer all questions. This time limit ensures a fair assessment of a candidate's ability to manage time effectively while demonstrating their knowledge and skills.

 

The Avaya Workforce Engagement Support (ACSS - 3308) validates a candidate has achieved an advanced understanding of and competence in troubleshooting, maintaining and administration of Avaya industry leading communications products.

 

The Avaya Certified Support Specialist gathers and interprets system data, identifies issues, and makes changes to ensure maximum availability and performance of a customer’s network. The Support Specialist uses their advanced Avaya troubleshooting, maintenance, and administration capabilities to efficiently and accurately resolve customer’s communication issues. The credential is valid for 2 years and available to Avaya Partners, Customers and Associates.

 

33160X Avaya Workforce Engagement Support Certified Exam

 

Describe Avaya Contact Recorder Advanced, Archive, and Avaya Workforce Engagement System Architecture.

Explain Avaya Contact Recorder Advanced and Avaya Workforce Engagement Integrations.

 

Describe how to install Avaya Workforce Engagement Framework.

 

Describe the process to configure Avaya Workforce Engagement System.

Describe how to configure Avaya Contact Recorder Advanced on Avaya Workforce Engagement.

Describe how to configure Archive.

 

Explain administrative tasks in Avaya Workforce Engagement.

 

Demonstrate how to maintain Avaya Workforce Engagement and Avaya Contact Recorder Advanced.

Identify the steps to backup and restore an Avaya Workforce Engagement.

Identify the steps to upgrade and migrate Avaya Workforce Engagement.

 

Troubleshoot Avaya Workforce Engagement.

Troubleshoot Avaya Contact Recorder Advanced.

 

1. In Avaya Contact Recorder Advanced (ACRA), you want to view information related to your configuration such as adapters, data sources, recording rules and real time monitors. Which monitoring tool collects this information?

A.Recorder Status Summary

B.Configuration Checker

C.Integration Service Status

D.Capture Status

Answer: D

 

2. A technician is configuring the recorder Integration Service in Recorder Manager to allow the recorder to communicate with the switch

Which statement is true about CTI adapter?

A.There is just one CTI adapter per data source

B.There is just one CTI adapter per system

C.CTI adapter is not necessary for Integration Service

D.CTI adapter is required to receive call signalling and meta data from the

Answer: D

 

3. Which two statements about the Avaya Workforce Engagement database management Service account are true? (Choose two)

A.The account cannot be the same as the Management Service account

B.The password can be changed after the installation

C.It is allowed to change the username after initial installation.

D.The account must be defined within a workgroup

Answer: A, B

 

4. Which utility is designed to Verify that the framework server has passed the prerequisite check and is ready to install?

A.SR Validator

B.WFO setup.exe

C.Avaya WTF Preinstall Utility

D.Audit Test

Answer: C

 

5. When using the capture status tool for troubleshooting, what kind of information is collected?

A.Summary of thresholds for CPU usage, memory, recordings, and lag time

B.Details for audio and screen capture, channels, extensions, and workstations

C.Information on adapters, data sources, recording rules, recorders, and real time monitors.

D.Summary of all recorded lines

Answer: C

 

6. Which three Avaya Workforce Engagement maintenance tasks should be completed in a daily or weekly basis? (choose three).

A.Consider loading trends.

B.Check active alarms

C.Confirm Services are running

D.Perform Database backups

E.Check data fragmentation

Answer: B, C, D

 

7. In a scenario with Avaya Contact Recorder Advanced (ACRA) using station-side recording (TDM), which statement is true?

A.When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferences with a supervisor, the call with the customer and the conference with the supervisor will be recorded, while the internal consult will not be recorded.

B.When there is an incoming call that is put on hold, only the customer side will be recorded.

C.An internal call will not be recorded.

D.When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferenced with a supervisor, everything will be recorded.

Answer: A

 

8. Which two statements are true about Disk Manager tasks for Avaya Contact recorder advanced (ACRA)? (choose two)

A.It removes all the data associated with a recording file when necessary.

B.It monitors the call buffer to ensure that there is enough free space to.

C.It deletes the oldest recordings from the drive to make free space for the new recordings

D.It is used to define and configure disk partitions used for storing.

Answer: A, C

 

9. A technician is preparing for an upgrade from Workforce Optimization (WFO) Vll to Avaya Workforce Engagement R20.X .Which upgrade path must be used?

A.Side-by side or hardware reuse migration to R20.x

B.Two step upgrade process, to V15.1 first, then to R20.x

C.Side-by side upgrade to R20.x in Windows 2016

D.In-place upgrade to R20.x in Windows 2012 R2 (grey kit)

Answer: B

 

10. In the Avaya Workforce Engagement, which twostatementsabout framework license activation are true? (Choose two)

A.License activation requires Enterprise Manager access to the internet

B.The License Reference number is generated when the customer order is placed

C.The License Registration Key is generated during installation

D.The License Registration Key isgeneratedbefore the Enterprise Suite is installed

Answer: A, D