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Download Avaya Aura® Contact Center Implementation Exam Exam Dumps

NEW QUESTION 24
You have increased the multicast time to live value on the Contact Center Manager Server
(CCMS).
After changing the value, which CCMS service must be restarted so that the new value can take effect?

• A. CCMS RSM_Service, the Real-Time Statistical Manager Service
• B. CCMS RDC_Service, the Real-Time Data Calculator Service
• C. CCMS IS_Service, the Intrinsic Service
• D. CCMS SDP_Service, the Statistical Data Propagator Service

Answer: D

NEW QUESTION 25
When setting up scheduled backups to a network location, which two steps are required? (Choose two.)

• A. Shutdown the Avaya Aura® Contact Center (AACC) server.
• B. Navigate to CCMA > Launchpad > Contact Center Management > Scheduled Backup
• C. Navigate to Windows > Apps > Database Maintenance utility > Scheduled Backup
• D. Create a shared directory on a networked logical drive to store the database backup.

Answer: C,D

Explanation:
Explanation/Reference:
Reference: https://downloads.avaya.com/css/P8/documents/100141967 (17)

NEW QUESTION 26
On which servers is the Enable Switchover function available when configuring Avaya
Aura Contact Center (AACC) High Availability (HA)?

• A. Active and Standby Servers
• B. Primary and Backup Servers
• C. Active Server
• D. Primary Server

Answer: C

NEW QUESTION 27
In Contact Center Release 7, Contact Center Manager Administration (CCMA) stores information in a Cache Database.
Which three statements regarding the Cache database are true? (Choose three.)

• A. The Cache database technology supports database shadowing for fault tolerant and mission critical solutions such as AACC.
• B. Avaya Aura Contact Center Release 7 updates the version of Cache 2015 to Intersystem Cache.
• C. All data is now replicated and there is no need for a CCMA backup and restore.
• D. It simplifies the overall solution as all components use a common database.

Answer: A,C,D

NEW QUESTION 28
When analyzing life cycle of an outbound contact in Avaya Aura Contact Center:
Step 1 shows outbound campaigns are created in the OCMT and loaded into the CCMM database Step 2 states that each call in the outbound campaign triggers a 'contact arrived' message.
What is Step 3 in the life cycle of an outbound contact in Avaya Aura Contact Center?

• A. The contact is presented to the agent using the Avaya Agent Desktop.
• B. The newly-arrived contact is created and directed to an application using the Open Queue.
• C. The Contact Center application (scripting) determines how to route the contact, or in this case, present to which agent.
• D. Customer details are retrieved for the agent using Web services.

Answer: B

NEW QUESTION 29
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