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NEW QUESTION 46
Which of the following are correct for parent/child synchronization? (Choose two.)

• A. The Administrator can choose which fields to synchronize from parent to child cases
• B. Multiple child cases can be managed from a parent case as in Major Issue Management
• C. The property to synchronize parent to child cases is automatically enabled
• D. Parent to child cases can be synchronized regardless of which state the case is in

Answer: B,D

NEW QUESTION 47
Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)

• A. Manage cases on behalf of customer service agents
• B. Create requests on behalf of customers
• C. Create cases on behalf of customers
• D. Manage requests on behalf of customer service agents
• E. Manage major incident communication on behalf of a customer service manager

Answer: B,C

NEW QUESTION 48
Which CSM Configurable Workspace feature enables agents to quickly view records in the contextual side panel without switching tabs?

• A. Record Information
• B. Agent Assist
• C. Dynamic Related Records
• D. Contextual Search

Answer: C

NEW QUESTION 49
The available case types are: (Choose two.)

• A. Product
• B. Product Support
• C. Support
• D. Order

Answer: C,D

NEW QUESTION 50
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