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Download Oracle B2B Service 2022 Implementation Professional Exam Dumps
NEW QUESTION 46
Which two statements are true regarding the Audit History tab of a Service Request?
- A. It is searchable by date range, username, event type, event severity, and event duration.
- B. It is enabled by default.
- C. It is available only to authorized administrators.
- D. It is exportable to Excel.
- E. It allows users to save searches for later reuse.
Answer: B,E
NEW QUESTION 47
Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?
- A. Shared Across the Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.
- B. Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.
- C. In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.
- D. Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.
- E. Easy to Search: Knowledge Articles content and Service Request context can be used together to recommend the best Knowledge Articles to an agent.
Answer: A,C,E
NEW QUESTION 48
Select three correct limits and restrictions when importing data from a file.
- A. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
- B. By default, the import starts immediately after it is activated.
- C. Both create and update operations are available for imported records.
- D. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
- E. If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
Answer: A,B,C
NEW QUESTION 49
Oracle Engagement Cloud provides tools to add or modify which six types of entities?
- A. Roles and privileges
- B. Objects
- C. Themes
- D. Object workflow
- E. Fields
- F. Icons
- G. Exports
- H. Reports
Answer: B,E,G,H
NEW QUESTION 50
Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?
- A. allows the display of a product hierarchy specifically for service purposes
- B. requires less work and effort
- C. allows use of a simpler hierarchy
- D. allows you to use the same product hierarchy as sales
Answer: B,D
NEW QUESTION 51
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