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NEW QUESTION 52
Which items must be configured before agents can reply to emails from customers?

• A. Inbound workflows, Outbound workflows, Queues, DN
• B. Inbound workflows, Outbound workflows, Users, Email aliases
• C. Email aliases, Inbound workflows, Users, Queues
• D. Inbound workflows, Outbound workflows, Email aliases, Users, Queues

Answer: D

NEW QUESTION 53
How is the ECC variable created for chat, inbound and outbound email activities?

• A. User.ece. .customer.name
• B. User.ece task id
• C. User.ece.activity.id
• D. User.ece.email id

Answer: C

NEW QUESTION 54
Which group must an email match to be transferred to any queue?

• A. Business hour
• B. Media class
• C. Application instance
• D. Application path

Answer: D

NEW QUESTION 55
How do chat entry points behave?

• A. Each help link on a website can point to the same entry point.
• B. Each help link on a website can point to multiple entry points.
• C. Each help link on a website must point to a separate entry point.
• D. Multiple help links on a website can point to the same entry point.

Answer: A

NEW QUESTION 56
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