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NEW QUESTION 52
Which are the key self-service functions of the Customer Support Portal? (Choose three.)

• A. Knowledge Base
• B. Service Catalog
• C. Community
• D. Open An Incident

Answer: A,B,C

NEW QUESTION 53
The available case types are: (Choose two.)

• A. Order
• B. Support
• C. Product
• D. Product Support

Answer: A,B

Explanation:
Reference:
customer-service-management/concept/manage-csm-case-types.html

NEW QUESTION 54
Which of the following are channels? (Choose two.)

• A. Contacts
• B. Web
• C. Chat
• D. Article

Answer: B,C

NEW QUESTION 55
Access to a Knowledge base or Article can be restricted based on a customer's assets and the product models using which of the following? (Choose two.)

• A. Data Policy
• B. Knowledge Product Entitlements
• C. User Criteria
• D. ACL

Answer: B,C

NEW QUESTION 56
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