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NEW QUESTION 52
Which are the key self-service functions of the Customer Support Portal? (Choose three.)
- A. Knowledge Base
- B. Service Catalog
- C. Community
- D. Open An Incident
Answer: A,B,C
NEW QUESTION 53
The available case types are: (Choose two.)
- A. Order
- B. Support
- C. Product
- D. Product Support
Answer: A,B
Explanation:
Reference:
customer-service-management/concept/manage-csm-case-types.html
NEW QUESTION 54
Which of the following are channels? (Choose two.)
- A. Contacts
- B. Web
- C. Chat
- D. Article
Answer: B,C
NEW QUESTION 55
Access to a Knowledge base or Article can be restricted based on a customer's assets and the product models using which of the following? (Choose two.)
- A. Data Policy
- B. Knowledge Product Entitlements
- C. User Criteria
- D. ACL
Answer: B,C
NEW QUESTION 56
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