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NEW QUESTION 51
Ursa Major Solar cells highly technical products that require specific expertise for configuration changes and troubleshooting. A mobile workforce can be dispatched to support customers. Dispatching a worker comes at a high cost, and available appointment times are typically several weeks in the future.
What is the recommended method to improve the support experience while providing expert-level support?

• A. Omni-Channel Routing
• B. Workforce Engagement Self Scheduling
• C. Visual Remote Assistant
• D. Field Service Scheduler

Answer: D

NEW QUESTION 52
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers

• A. Create an Entitlement Process.
• B. Enable Work Orders.
• C. Set up Milestones.
• D. Configure Service Contracts.

Answer: A,C

NEW QUESTION 53
Which two areas can an Administrator make Open CTI features available to users when building a Lighting App using the App Manager? Choose 2 answers

• A. On the Calendar right hand panel
• B. On a record Activity Feed list
• C. On a utility bar of the Lightning App
• D. On a record Highlights Panel

Answer: B

NEW QUESTION 54
Universal Containers has tested skills-based routing in a sandbox and is ready to deploy to production.
Which two deploy solutions should a consultant to ensure skills-based routing is operational in Production?

• A. Data Loader
• B. Data Import Wizard
• C. Change Sets
• D. Mass Transfer Records

Answer: C,D

NEW QUESTION 55
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