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Download Oracle B2B Service 2022 Implementation Professional Exam Dumps

NEW QUESTION 44
Identify the sequence of steps you must follow to disable the Service Communication channels.

• A. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.
• B. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"
• C. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.
• D. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".
• E. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.

Answer: E

NEW QUESTION 45
Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?

• A. Unlock and publish the new selected profile value.
• B. Select View > Detach.
• C. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
• D. Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
• E. Lock the Profile Option for editing.
• F. Modify the Profile Value and save.

Answer: A,C,F

NEW QUESTION 46
Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

• A. Manage Service Request Status Values
• B. Manage Service Request Products
• C. Manage Service Request Severities
• D. Manage Service Request Resolutions
• E. Manage Service Request Categories
• F. Manage Service Request Queue

Answer: A,B,E,F

NEW QUESTION 47
Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

• A. The batch job for recommendations has not been executed.
• B. The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
• C. The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
• D. The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
• E. The profile CSO_ENABLE_SVC_KMHOME is set to Y.

Answer: B

NEW QUESTION 48
Select the correct procedure to enable the Audit History tab for Service Requests.

• A. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.
• B. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.
• C. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.
• D. Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the "Active Filters" list.Save the configuration.

Answer: A

NEW QUESTION 49
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