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NEW QUESTION 25
During the delivery of a security solution, adoption barriers were identified. Those barriers were addressed, and the customer's business goals are now fulfilled. The customer is pleased with their solution and shares this experience in blogs and social medi a. In which stage is the customer?

• A. Adoption
• B. Advocate
• C. Expand
• D. Optimize

Answer: B

NEW QUESTION 26
In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed. Which step does the Customer Success Manager take next?

• A. Document the session, stakeholder interests, and metrics for leadership
• B. Provide technical configuration for development
• C. Discuss new opportunities and new products to purchase
• D. Create a success plan to be reviewed with the customer at the next review meeting

Answer: A

NEW QUESTION 27
What are two examples of expand opportunities? (Choose two.)

• A. adding headcount to manage solution by the customer
• B. hosting an executive review
• C. providing solution optimization services
• D. training on existing features
• E. increasing license count

Answer: C,E

NEW QUESTION 28
In which two ways can an adoption campaign identify expansion opportunities? (Choose two.)

• A. The adoption campaign surveys all end users for product feedback.
• B. The adoption campaign provides notifications of new feature releases.
• C. The adoption campaign notifies customers of a critical bug.
• D. The adoption campaign provides free user training.
• E. The adoption campaign provides free trial licenses for feature upgrades.

Answer: B,E

NEW QUESTION 29
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