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Download SAP Certified Application Associate - SAP Service Cloud 2011 Exam Dumps

NEW QUESTION 27
Which of the following steps are recommended to upload data into SAP Service Cloud through the Data Workbench?
Note: There are 2 correct answers to this question.

• A. Download the migration template.
• B. Save the file in XML
• C. Schedule an MORO Job.
• D. Map the data fields with the offered data fields in the migration template.

Answer: C,D

NEW QUESTION 28
Which tool do you use to determine a service ticket processing team, based on conditions?

• A. SLA determination
  B -Ticket routing rule
• B. Data Workbench
• C. Delegation rules

Answer: B

NEW QUESTION 29
Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note: There are 2 correct answers to this question.

• A. Working calendar
• B. Maintenance plan
• C. Operating hours
• D. Service contract

Answer: C,D

NEW QUESTION 30
What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct Answers to this question.

• A. Add a reference to an account.
• B. Add a reference to a service contract.
• C. Use e-mail as a response to a ticket.
• D. Add an account team member.

Answer: A,C

NEW QUESTION 31
Which of the following options are possible for permissions?

• A. Restricted access rights override any unrestricted access you have defined.
• B. You can decide, per view, if the access rights should override any restrictions you have defined or not.
• C. Unrestricted access rights override any restrictions you have defined.
• D. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

Answer: C

NEW QUESTION 32
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