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Download Microsoft Dynamics 365 Fundamentals (CRM) Exam Dumps

NEW QUESTION 48
A company plans to implement Dynamics 365 Sales. Which two out-of-the-box features can you use to capture leads? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

• A. emails
• B. Dynamics 365 Customer Insights
• C. CSV files
• D. Dynamics 365 Commerce

Answer: A,C

Explanation:
Reference:
https://www.dyn365pros.com/2015/11/11/microsoft-dynamics-crm-4-simple-steps-for-importing-leads-and- contacts/

NEW QUESTION 49
Your company uses Dynamics 365 Sales.
You need to prepare and send a quote to a customer. What are two possible ways to achieve the goal? NOTE: Each correct selection is worth one point.

• A. Export the quote as a PDF file.
• B. Create an order
• C. Generate a document by using a Microsoft Word template.
• D. Close the quote

Answer: A,C

Explanation:
Reference:
https://www.crmsoftwareblog.com/2019/09/creating-pdf-quotes-in-dynamics-365/

NEW QUESTION 50
A company plans to implement new support software. You need to recommend solutions for the company.
What should you recommend to meet each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/omnichannel-agent-overview

NEW QUESTION 51
You are designing reports for a pharmacy. The pharmacy uses Dynamics 365 Sales.
Match each tool to the reporting requirements.
Instructions: To answer, drag the appropriate tool from the column on the left to the requirements on the right. Each tool may be used once, more than once, or not at all.
NOTE: Each correct match is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/powerapps/user/export-excel-dynamic-worksheet

NEW QUESTION 52
You use Dynamics 365 Customer Service. You plan to configure service-level agreements (SLAs) for cases.
Which feature should you use? To answer, drag the appropriate features to the correct scenarios. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION 53
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