Consumer service departments still use the phone as their primary method of communication with clients since it is the first line for dealing with customer concerns. The widespread use of smartphones has significantly raised consumer expectations for quick, hassle-free customer care over the phone, making this even more crucial. According to recent research, 76% of all consumers choose to call customer support as their preferred contact method. This trend is here to stay, with 92% of American millennials possessing a smartphone. However, providing excellent client experiences may be expensive. To cut call center expenses and expand customer service operations, many call center directors are turning to Call center outsourcing vendors, or BPOs, for call center outsourcing services.

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