Temporary Authorizations And Payment Holds
Merchants such as hotels and gas stations can temporarily suspend cash card payments that appear in their transaction activities. Once the freeze is lifted, the funds will be automatically returned to your Cash app. Usually this will happen within 10 working days.
The service station may also charge a temporary authorization fee of up to $100 from your cash card. Your gas fee will be charged later as a separate transaction for deauthorization reservations. To avoid this problem, please pay the required amount of gasoline at the cashier before refueling.
When a merchant refunds a transaction, it may take up to 10 business days for the Cash app to receive the refund. After the Cash App receives the refund, the funds will automatically appear in the Cash App balance.
If you have any questions within 10 working days, please contact the merchant directly.
To view your Cash Card transaction history in a format (CSV) that can you can send to a merchant:
- Sign into https://www.customerservicephonedirectory.com/cash-app/cash-app-refund/ from a desktop computer
- Click Statements in the top-right corner
- Click Export CSV
- Check your Downloads folder
If the refund does not appear within 10 business days of reaching out to the merchant, please reach out to the merchant again to confirm before contacting Cash Support.
Voided Payments & Negative Balances
Merchants can refund or cancel the payment, and then charge a different amount from their account.
The following are some common reasons why payments are cancelled and deducted later:
- The restaurant may temporarily keep your account when requesting a check, and then process it later and include a tip
- Pre-authorization of gas stations
- Hotel reservations
- Online retailers can make temporary deductions or charges in your account when you place an order, and then complete the charge when you ship the order.
If you don't have enough funds in your cash app to pay late fees or extra tips, your balance may become negative.
Security, Unauthorized Payments, and Disputes
If you find an unauthorized cash card payment, we recommend that you immediately contact the merchant to cancel the pending transaction. Contact information for selected merchants is provided in the cash app. To find it:
- Tap on the Activity tab on your Cash App home screen
- Select the payment
- Tap Completed
- Tap Need Help?
- Tap Call Merchant
After cancellation, it may take up to 10 working days for the cash application to receive the refund. If you have any questions before 10 working days, please contact the merchant directly.
For best practices to stay safe and avoid Cash app scams, click here.
If you need to prevent further fraudulent cash card transactions, please report your cash card stolen. In the Cash app:
- Tap the Cash Card tab on your Cash App home screen
- Tap the image of your Cash Card
- Tap Problem With Card
- Tap Card Stolen
- Confirm with your PIN or Touch ID
If you object to your recent cash card purchase, please contact the merchant first to try a refund.
If there is no refund within 10 working days after contacting the merchant, please contact the merchant again to confirm before contacting cash assistance.
Pending Cash Card Transactions
Cash Card payments go through distinct phases when they’re processed by merchants and can appear as pending.
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