A WhatsApp chatbot is an automated software that engages your customers on the WhatsApp platform by using Artificial Intelligence or pre-programmed rules.
If you work in eCommerce or retail, your situation will be more difficult. 53% of online shoppers abandon their carts due to a lack of immediate responses.
WhatsApp chatbots intelligently interact with your customers by leveraging AI and our proprietary NLP (Natural Language Processing) engine. You can use them to respond to customer inquiries about your products and services, share content, drive sales, and send notifications about orders, payments, and shipping, among other things.
WhatsApp chatbot Integration use the WhatsApp Business API integration to engage with your customers, employees, students, and other types of users intelligently and without the need for human intervention.
If you have a small clientele, you might be able to get by by manually responding to each message. However, as your company expands, this will become more difficult.
Even if you have a small customer base, there is one major issue with manually answering every question - a lack of speed.
Your customers will have to wait for you to respond to their questions. This means that, more often than not, they will not receive an answer when they need it. That is never a good idea.
If you work in eCommerce or retail, your situation becomes more difficult. Due to a lack of immediate responses, 53% of online shoppers abandon their carts.