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NEW QUESTION 23
MyCo, a telecom company, has a new requirement to track customer responses over a period of 20 days. What do you need to create to start tracking customer responses for the given period of time?

  • A. Interaction History component
  • B. Group By component
  • C. Interaction History summary rule
  • D. Data Join component

Answer: C

 

NEW QUESTION 24
In a call-center application that receives Next-Best-Actions from Pega Customer Decision Hub, the customer service representative (CSR) is _________.

  • A. guided on the next important conversation to have with the customer
  • B. expected to improvise based on some basic customer information displayed on screen
  • C. forced to follow a strict path of recommended steps, from which the CSR cannot deviate
  • D. always expected to sell a product or service irrespective of the customer's call intent

Answer: A

 

NEW QUESTION 25
There are two segments: segments A and Segments B.
The segments A references the segment B.
Which configurations is necessary to make sure that segment B is automatically refreshes when segment A is refreshed?

  • A. PEGAPCDC87V1-ca1030f6dbd30c1e632325a34280cfba.jpg
  • B. PEGAPCDC87V1-00ee6c3c8ce7c056357f3d5e1037a9e3.jpg
  • C. PEGAPCDC87V1-c421ee69fa9faf3d7baf77b68e1e56a1.jpg
  • D. PEGAPCDC87V1-074c74be4aeae62c48635bf7bf310a44.jpg

Answer: C

 

NEW QUESTION 26
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