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NEW QUESTION 23
MyCo, a telecom company, has a new requirement to track customer responses over a period of 20 days. What do you need to create to start tracking customer responses for the given period of time?
- A. Interaction History component
- B. Group By component
- C. Interaction History summary rule
- D. Data Join component
NEW QUESTION 24
In a call-center application that receives Next-Best-Actions from Pega Customer Decision Hub, the customer service representative (CSR) is _________.
- A. guided on the next important conversation to have with the customer
- B. expected to improvise based on some basic customer information displayed on screen
- C. forced to follow a strict path of recommended steps, from which the CSR cannot deviate
- D. always expected to sell a product or service irrespective of the customer's call intent
NEW QUESTION 25
There are two segments: segments A and Segments B.
The segments A references the segment B.
Which configurations is necessary to make sure that segment B is automatically refreshes when segment A is refreshed?
NEW QUESTION 26