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NEW QUESTION 50
Which statement about the input and output of the value chain activities is CORRECT?

  • A. The organization's governance will determine the inputs and outputs of each value chain activity
  • B. Some value chain activities only have input, whereas others only have outputs
  • C. Input and output are fixed for each value chain activity
  • D. Each value chain activity receives inputs and provides outputs

Answer: D

Explanation:
Each activity contributes to the value chain by transforming specific inputs into outputs. The inputs could be demand from outside the value chain, or outputs of other activities, while the transformation is facilitated by ITIL practices, undertaken using internal or third-party resources, processes, skills, and competencies.
https://www.bmc.com/blogs/itil-service-value-chain/

 

NEW QUESTION 51
Which service catalogue view is considered beneficial when constructing the relationship between services, SLAs, OLAs, and other underpinning agreements?

  • A. Supporting services view
  • B. Retail customer view
  • C. Wholesale customer view
  • D. Service-based SLA view

Answer: A

 

NEW QUESTION 52
How is a continual improvement register used?

  • A. To record requests for provision of a resource or service
  • B. To organize past, present, and future improvement ideas
  • C. To authorize changes to implement improvement initiatives
  • D. To provide a structured approach to implementing improvements

Answer: D

Explanation:
The ITIL continual improvement model, which provides organizations with a structured approach to implementing improvements
https://www.bmc.com/blogs/itil-continual-improvement/

 

NEW QUESTION 53
Which practice needs people who understand complex systems and have creative and analytical skills?

  • A. Service request management
  • B. Change enablement
  • C. Service level management
  • D. Problem management

Answer: D

 

NEW QUESTION 54
Which guiding principle recommends consideration of the four dimensions in order to make something as effective and as useful as it needs to be?

  • A. Optimize and automate
  • B. Think and work holisocally
  • C. Focus on value
  • D. Start where you are

Answer: A

 

NEW QUESTION 55
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