To begin with, From around December 11th, on the renewed “” PlayStation 4 / PlayStation 5 version app, even if you want to watch the video, “Sorry, this video cannot be played. What is this message?” If you think that it is displayed as a mistake, please contact Customer Service (error code 36). Is displayed, and there are increasing reports of issues that Disney Plus cannot be used.

This Video cannot be Played (Error Code 36) and cannot be viewed due to an error

Whenever I try to see login/Begin from the PlayStation 4 version app, “Sorry, this video cannot be played” (error code 36) is displayed, and there is an issue that you cannot watch videos or movies. It’s happening among some users.

Unspecified Error

Since the number of users who encounter this error has increased since around December 11, it seems that something is wrong, but the cause of this error is unknown.

Moreover, regarding the solution, no method has been found that says, If you follow this process, it will be fixed.

About Workaround

Thus, please try to watch from other than PS/4 PS5 until this problem is solved. 

Especially if you’re only trying to play from PS4 / PS5, try watching from another device like an iPhone, Android smartphone, PC, or Fire TV Stick, and consider watching there.

After that, when you get an update in the future, please try the update there.

(Other Errors)

Additionally, when starting playback, it freezes while loading and becomes inoperable, or the error screen on the PS4 side saying “An error occurred in the following application. (CE-34878-0)” is displayed. The issue also exists that it is displayed and falls off.

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